To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Contact us prior to 30 days of receiving goods.
To start a return, you can contact us at info@totaltray.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@totaltray.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping Cost

If you ordered one item but however you get any other products, wrong size or damaged products. In that case we bear full return shipping cost and f you changed your mind and want to exchange products in that case you have to bear full return shipping cost.